Information and Policies
you are planning on ordering custom products from us, you have
come to the right place. These helpful guidelines should answer
some of the most important questions our customers have.
Terms: Check, Visa, Master Card, Discover
and American Express are accepted. We also grant credit terms
up to Net 30 for existing customers, credit-approved corporate
customers and government agencies.
Orders/Reorders: All orders must be
faxed, emailed, or mailed. Reorders should include the previous
invoice number and date. For specially priced orders please include
our written quote.
Service: Rush charges are quoted upon
request. A Rush charge is applied to any order with ship date
under the published production time for a given product.
All orders are acknowledged via fax
or email. If you see any discrepancies, please advise us before
and/or Cancellations: All changes or
cancellations must be sent in writing. Change requests and cancellations
will not be accepted verbally. Changes may affect the estimated
ship date. Work produced before change or cancellation will be
than minimums: There is a $50.00(Z)
one-time fee for orders under the published minimum. We cannot
complete custom orders for less than half of the published minimum.
Due to the nature of manufacturing,
all orders are subject to overruns and underruns of 5%. Exact
quantity orders must be specified and a charge of $50.00(Z) will
be added to the order. Sorry, no exceptions.
Adobe Illustrator eps files are ideal.
Also acceptable are tif files at 600 dpi resolution. We will size
your artwork free of charge. If required, we will PMS color match
as closely as possible, but due to differing methods of imprinting,
exact color match cannot be guaranteed. If additional artwork
is necessary, a $50.00 per hour charge will be applied to the
order, subject to your approval. For standard typesetting, add
$25.00. Notification will be sent before proceeding.
virtual color proofs for free on completed orders.
Virtual proofs for cancelled orders will be invoiced for $60.00(Z).
Paper proofs are free of charge with
submitted orders only. Otherwise, a $25.00 charge will apply.
Art charges may also apply. A full Pre-production sample proof
is $50.00 plus die, screen and set-up charges if applicable. These
charges are credited to your order once the sample is approved
for full production.
We will ship UPS Ground or FedEx Express
Saver on all orders unless otherwise requested or if faster shipment
is required to meet a delivery date. 2-day and Overnight service
Random samples of most products are
available upon request. For expedited shipping, a shipping carrier
account number is required. If you do not have an account number
with a shipping carrier, we do accept credit cards to cover expedited
Lorente is not responsible for determining
who does or does not hold title to a trademark. Logos used in
this website are for illustrative purposes only and do not imply
an endorsement. Items with specific logos are not for sale to
anyone other than the parties expressly authorized by the owner
of such designs.
No returns will be accepted without
factory authorization in writing. Notification of any discrepancy
must be made within two weeks of shipment. Please e-mail firstname.lastname@example.org
or call us if there are any issues with your order. We will work
to rectify any mistakes.